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We will respect customer interests and treat them with care and integrity. |
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We will seek to understand the markets and customers we serve. |
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We will provide a consistently high level of service to our customers and aim to offer products and services appropriate to their circumstances. |
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We will provide our customers with advice that is suitable and takes account of their circumstances. |
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We will communicate to our customers in a way that is clear, fair and not misleading, so as to facilitate informed financial decision making. |
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When we do receive complaints we will resolve them quickly and fairly. We will identify specific and systematic causes of complaints and seek to quickly rectify them. |
